-Enjoy shopping on Divarouj with our simple return and refund policy
Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within 15 days of the purchase date We have a 15 -day return policy, which means you have 15 days after receiving your item to request a return.

-To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

-Shipping costs will be deducted when the product is replaced or returned
-You will be refunded 100% of the product value plus shipping fees paid if the product is damaged, defective, or does not meet specifications.

- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

- If you want to exchange for a different item, you will need to return the item and place a new order.
STEP 1: Request return

request a return

- Or  you can contact us at info@divarouj.com Or the WhatsApp number 01021517560
    Follow the instructions and select the items you want to return.
    Once your request is approved, you will get a confirmation email with shipping guidelines.


    Place your item in the original packaging and/or sturdy box and secure.
    The return must be properly packaged to protect against damage in transit.
The shipping representative will receive the order and give you the amount of the order